Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Each piece is wrapped and shipped within 3-5 bisness days.
All items ship via registered air mail with tracking info available:

✈ Express Delivery ONLY 2-5 biz days – > 15 € each product.

Excluding preparation time.

 

Which payment methods are accepted in the Online Shop?

Payment methods:
by Debit/Credit card

How long will delivery take?

Expess Delivery 2 – 5 Business Days.

Excluding preparation time 3 – 5 Business Days.

How secure is shopping in the Online Shop? Is my data protected?

With regard to the implementation of the General Data Protection Regulation (Regulation (EU) 2016/679 or GDPR), which aims at harmonizing EU Member States’ policies regarding the collection and use of personal data and guaranteeing the right to privacy, protection of our personal data to give us more security from misuse, Our siteadopts and applies an updated policy on protecting your personal information that you provide to us as a user.

What is considered GDPR personal data?
All data that can be used to identify a user are considered personal data. These can be emails, names, cell phone, home address, IP address, and more.

What information does our store for its registered users:
Username, email address, date of registration, correspondence address, posts, as well as comments that users themselves post in the forum of the website (the same comments are public in nature).

How long do we keep the information?
This data is stored as long as it is justified to store it – ie. while the respective user has a registered account .

We does not sell, disclose, authorize or share information about you (your personal data within the meaning of GDPR) with other persons or companies.

Data subjects rights under GDPR
• Right of access to your personal data: you have the right to receive confirmation from us whether personal data about you are processed and, if so, you have the right to access your personal data and information.
• Right to rectify personal data: If you find that the personal data we process for you are inaccurate, you have the right to ask us to correct that personal data.
• Right to delete personal data (right to be forgotten): in certain circumstances, such as if your personal data were processed illegally or you withdrew your consent (if the processing of personal data is based on consent), you may also request get your personal data deleted by us.
• Right to restrict processing: In certain circumstances, such as if you have doubts about the accuracy of your personal data or have objected to our legitimate purpose for processing your personal data, you have the right to request that we restrict the processing of your personal data until you a solution is found.
• Right to object to processing: in certain circumstances, such as if you have doubts about our legitimate interest in processing your personal data, you have the right to object to such processing for reasons of your particular situation.
• Data Transfer Right: If your personal data is processed by automatic means at your consent or for the purpose of fulfilling our contractual relationship, you have the right to request that we provide your personal data in a machine-readable format for transfer to another data controller.
• Right to file a complaint with a supervisory authority: You have the right to file a complaint regarding the processing of your personal data by us in the relevant supervisory authority.

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If you would like your account disabled andcease storing the personal information mentioned above, please contact us.

Contacts: ashantefashion@gmail.com

When your account is disabled, you will no longer be able to:
• post topics, posts;
• receive answers to your questions;
• customize the content of the site in accordance with your interests;
• Receive notifications for replies and up-to-date content for the site and include subscriptions to groups and topics..

What exactly happens after ordering?

You will receive a confirmation
email with details about your order and information about delivery.